Logistics & Supply Chain

Shipment tracking, carrier coordination, and documentation processing

Your AI Infrastructure for Logistics Operations

Eldric provides an intelligent information and communication layer for your logistics operations. Query TMS/WMS data, automate carrier communications, and help staff find information in shipping documents - all running on your infrastructure.

Key advantage: Train models on your shipping procedures and carrier contracts, deploy across customer service, operations, and warehouse teams.

Train Once, Deploy Everywhere

Fine-tune on your shipping procedures - same model serves customer service, dispatch, and warehouse operations.

Complete Data Sovereignty

Shipment data, customer information, and carrier contracts stay on your infrastructure. Full control over logistics data.

Logistics Operations Capabilities

Enterprise Ready

Shipment Status Queries

Query your TMS database: "Where is shipment #12345?" "Show me all late shipments for customer ABC." "What shipped from warehouse East yesterday?" Returns real-time data from your systems with natural language queries.

Components: Data Worker (SQL), Agent Worker

Enterprise Ready

Carrier Communication Automation

Send and receive emails with carriers. Track correspondence history. "Email XYZ Trucking to confirm pickup for PO #5678." Draft responses to carrier inquiries with context from your systems.

Components: Comm Worker (Email), Agent Worker

Enterprise Ready

Document Processing & OCR

Extract data from BOLs, PODs, invoices via OCR. Search shipping documents: "Find the POD for shipment #9999." Store and index documents for instant retrieval.

Components: Media Worker (OCR), Data Worker (RAG)

Enterprise Ready

Customer Update Notifications

Send shipment notifications via SMS/Email. "Your order has shipped, tracking: XXX." Handle "where's my order" inquiries from customers automatically with real-time status.

Components: Comm Worker (SMS, Email)

Enterprise Ready

Tracking Data Integration

Query tracking data from your TMS or integrate carrier APIs. Unified view of shipment status across all carriers. Historical tracking data for analytics and customer service.

Components: Data Worker, Agent Worker

Enterprise Ready

Exception Monitoring & Alerting

Monitor for exceptions based on configurable rules (late, damaged, held). Proactive alerts to operations team. Automated escalation workflows with full shipment context.

Components: Data Worker (SQL), Agent Worker, Comm Worker

Customer Service Automation

Customer "Where's my order?" via Email/SMS Comm Worker Receives inquiry Extracts order # Data Worker Query TMS database Get shipment status Agent Worker Format response "Shipped 1/28, ETA 1/30" Auto-Response Sent to customer Automated response: Customer gets immediate status update. No human intervention for simple queries. Complex issues escalated with full context.

Integration Points

Data Source Integration Capabilities
TMS Database SQL connection Shipment status, orders, inventory
WMS Database SQL connection Warehouse inventory, pick status
Carrier Tracking TMS sync or API Real-time tracking updates
Email (carriers) IMAP/SMTP Send/receive, track correspondence
Customer Comms SMS + Email Notifications, inquiries, updates

Model Reusability Across Operations

Train a model on your shipping procedures and carrier contracts once - deploy across customer service, dispatch, and warehouse operations. Same knowledge base, consistent answers.

  • Customer Service: "When will order #12345 arrive?"
  • Dispatch: "Which carrier has the best rates for this lane?"
  • Warehouse: "What's the handling procedure for hazmat shipments?"

Streamline Your Logistics Operations

Let's discuss how Eldric can optimize your supply chain workflows.

Contact Sales